Frequently Asked Questions

We have two Bel Air, MD locations — our full-service Salon and our modern Spa.

We recommend booking ahead. You may call to check same-day availability.

We suggest scheduling 1–3 weeks ahead for most services.

We kindly ask for 24–48 hours notice to cancel or reschedule. Late cancellations and no-shows may be subject to a fee.

We accept major credit cards, debit cards, and mobile payments. Gratuity may be added at checkout or provided directly to your provider.

If you’re unsure, book a New Client Color or Consultation. Your stylist will guide you to the right service during your appointment.

Yes — we love welcoming new guests to The Loft Salon + Co.

Most balayage, highlights, or blonding appointments take 2–4 hours depending on your hair, goals, and maintenance level.

Yes. Color corrections require additional time and planning, so we recommend scheduling a consultation first.

Yes. All extension clients must schedule a consultation so we can color match, choose the right method, and create a custom plan for your hair.

Most extensions require maintenance every 6–10 weeks, depending on the method and your natural hair growth.

When installed and maintained properly, professional extensions should not damage your natural hair. We prioritize scalp health and hair integrity.

If you’re unsure, book a Custom Facial. Your esthetician will evaluate your skin and select the best treatment for your needs and goals.

Avoid retinoids, exfoliating acids, tanning, and waxing for at least 48 hours before your appointment. If you use prescription skincare, let your esthetician know.

Most clients benefit from facials every 4–6 weeks. Your esthetician will create a personalized schedule for your skin.

Yes. We offer targeted treatments for acne, congestion, signs of aging, dehydration, and uneven texture.

A head spa is a Japanese-inspired scalp therapy that deeply cleanses, exfoliates, hydrates, and relaxes the scalp while supporting overall hair health.

Head spa services benefit everyone, especially clients with dryness, buildup, oily scalp, thinning hair, or high stress and tension.

Every 4–8 weeks is ideal for ongoing scalp and hair health. Your provider can recommend a schedule for you.

Most lash lifts last 6–8 weeks, depending on your natural lash cycle and aftercare.

Yes. You can wear mascara after the first 24 hours. We recommend avoiding waterproof formulas for best results.

Yes. When performed by a trained professional using quality products, lash lifts are gentle and safe for natural lashes.

Hair should be at least ¼ inch long (about 2–3 weeks of growth) for best waxing results.

If you use retinol or exfoliating acids, pause use for 3–5 days before facial waxing. Always let your esthetician know what you’re using at home.

You may feel brief discomfort, but our high-quality wax and gentle techniques help minimize sensitivity.

Yes. We offer gel and long-wear polish options that provide chip-resistant shine for up to 2–3 weeks.

Yes. We use gentle, professional removal methods to protect your natural nails.

Absolutely. Many guests enjoy pairing nail services with facials, waxing, or head spa treatments for a full self-care visit.

You can book all salon and spa services online through our website by choosing your location, provider, and service.

Please arrive 5–10 minutes early for spa services and consultations to settle in and complete any forms.

Yes. We offer digital and physical gift cards that can be used toward services at The Loft Salon + Co.

Yes. Gratuity is never expected but always appreciated. You may add it at checkout or provide it directly to your provider.